Shipping & Delivery

Last updated: 3 August 2026

This policy explains how orders from Skinoré are processed, dispatched and delivered. Please read it before placing an order.

Order processing

Orders are processed within 1–3 business days of payment being confirmed. Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

During sales, product launches and peak seasons, processing can take slightly longer. If we expect a significant delay on your order we will contact you.

Where orders ship from

Our products are dispatched by our fulfilment partners, some of which are located outside your country of residence. This keeps our pricing competitive, but it also means transit times are longer than a locally warehoused order. Please read the delivery estimates below carefully before ordering.

Estimated delivery times

Delivery estimates are counted from the day your order is dispatched, not the day it is placed.

United Arab Emirates and GCC: 7–14 business days
United Kingdom and Europe: 8–16 business days
United States and Canada: 8–16 business days
Australia and New Zealand: 10–18 business days
Rest of world: 10–21 business days

These are estimates, not guarantees. Customs processing, courier backlogs, severe weather and public holidays can extend them.

Shipping costs

Shipping charges are calculated at checkout before payment, based on your delivery address and the contents of your cart. Any free-shipping threshold or promotion in effect is applied automatically at checkout.

Tracking

Once your order is dispatched you will receive a confirmation email containing a tracking number. Tracking information can take 2–5 business days to begin updating while the parcel moves through the first stages of the courier network. A tracking number that has not updated yet does not mean your parcel is lost.

Split shipments

If your order contains several items they may be dispatched separately and arrive on different days, in more than one parcel, and sometimes with different tracking numbers. You are not charged extra for this. If part of your order arrives and the rest has not appeared within the estimated window, contact us and we will investigate.

Customs, duties and import taxes

International orders may be subject to import duties, taxes and customs handling fees levied by the destination country. These charges are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. If a parcel is refused at customs and returned to sender, any refund will be issued net of shipping and handling costs already incurred.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We can only amend an address before an order is dispatched, so contact us as soon as possible if you spot a mistake. We cannot be held responsible for parcels delivered to an address supplied incorrectly, and orders returned to us for this reason may incur a re-shipping charge.

Delayed, lost or damaged parcels

If your parcel has not arrived within 10 business days of the end of the estimated delivery window, contact us with your order number and we will open an enquiry with the courier. Courier investigations typically take 5–10 business days to conclude.

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and the outer packaging, and we will arrange a replacement or refund.

We are not able to take responsibility for parcels marked as delivered by the courier but reported missing afterwards, for example items left in a safe place or with a neighbour at the recipient's instruction. We will still assist you in raising a claim with the courier.

Undeliverable and returned parcels

Parcels are usually returned to sender when the address is incorrect, the recipient is unavailable across repeated delivery attempts, or the parcel is not collected from a depot within the courier's holding period. Where a parcel is returned to us we will offer a re-ship at your cost or a refund of the product value, excluding the original shipping charge.

Order changes and cancellations

Orders can be amended or cancelled while they are still processing. Once an order has been dispatched it cannot be cancelled, and you should follow our Refund & Returns Policy instead.