Last updated: 3 August 2026
This Privacy Policy explains how Skinoré ("we", "us", "our") collects, uses, shares and protects personal information when you visit our online store, place an order, subscribe to our newsletter or contact our support team. By using this website you agree to the practices described below.
Information we collect
Information you give us. When you place an order or contact us we collect your name, delivery address, billing address, email address, telephone number and the contents of any message you send us. Payment card details are entered directly into our payment provider's secure checkout and are never stored on our systems.
Information collected automatically. When you browse the store we automatically receive your IP address, device and browser type, operating system, referring website, the pages you view and the time spent on them. This is collected through cookies and similar technologies.
Information from third parties. Our payment processors and fraud-prevention providers may share the outcome of authorisation and risk checks with us so that we can complete or decline an order.
Why we use your information
- To process, fulfil and deliver your order, and to send order confirmations and shipping updates.
- To respond to enquiries, returns, refunds and support requests.
- To detect and prevent fraudulent transactions and misuse of the store.
- To improve our products, website performance and customer experience.
- To send marketing emails where you have opted in. You can unsubscribe at any time using the link in any marketing email.
- To comply with legal, tax and accounting obligations.
Who we share it with
We do not sell your personal information. We share it only with parties who need it in order for us to run the store:
- Our ecommerce platform, which hosts this store and processes orders on our behalf.
- Payment processors, who handle card, wallet and alternative payment methods.
- Fulfilment and shipping partners, including third-party suppliers and warehouses that pack and dispatch products, and the couriers that deliver them. Some of these partners are located outside your country of residence.
- Analytics and marketing service providers, who help us understand how the store is used and measure the performance of our advertising.
- Professional advisers and authorities, where disclosure is required by law, regulation or a valid legal request.
International transfers
Because our suppliers, fulfilment partners and service providers operate in several countries, your information may be transferred to and processed outside the country in which you live. Where we do this we take reasonable steps to ensure your information continues to be protected to a standard consistent with this policy.
Cookies
We use cookies to keep your cart and session working, remember preferences, understand site usage and measure advertising. You can block or delete cookies through your browser settings, but parts of the store, including checkout, may stop working correctly if you do. See our Cookie Policy for more detail.
How long we keep it
Order and transaction records are retained for as long as required to fulfil the order and to meet our legal, tax and accounting obligations. Marketing contact details are retained until you unsubscribe. Support correspondence is retained for a reasonable period after your enquiry is resolved.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct information that is inaccurate, request deletion of your information, object to or restrict certain processing, and request a copy of your data in a portable format. You may also withdraw consent to marketing at any time. To make a request, use the contact form on our Contact page. We may need to verify your identity before acting on a request.
Security
We use industry-standard safeguards, including encrypted connections and a PCI-compliant checkout, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our store is not directed at children and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or to legal requirements. The revised version takes effect when it is posted on this page, and the date at the top will be updated.
Contact
For any question about this policy or about how your information is handled, please use the contact form on our Contact page. We usually respond within one business day.